Return & Refund Policy

REFUND & RETURN POLICY — Maxkart

Last updated: 03 December 2025

Thank you for shopping with Maxkart.

We value our customers and aim to provide a smooth shopping experience. Please read our Refund & Return Policy carefully before placing an order.

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1. Return Eligibility

A return or replacement request may be accepted subject to verification if all the following conditions are met:

• The product received is damaged, defective, or incorrect

• The product is unused and in its original packaging

• The request is raised within 48 hours of delivery

Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return or refund.

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2. Non-Returnable Items

The following items are not eligible for return or refund, except in cases of manufacturing defects or damage during transit:

• Personal care and hygiene products

• Used or altered items

• Products without original packaging, tags, or accessories

• Clearance or discounted items

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3. Return Process

To initiate a return or replacement:

1. Email us at support@mymaxkart.com within 48 hours of delivery

2. Share your order ID along with clear photos or videos of the issue

3. Our support team will review the request

4. Upon approval, a replacement or refund will be initiated as applicable

Maxkart reserves the right to approve or reject any return request after verification.

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4. Refunds

Refunds are initiated if:

• A replacement is not available, or

• The returned product successfully passes quality inspection

Refunds are processed to the original payment method and may take 5–7 business days to reflect, depending on your bank or payment provider.

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5. Order Cancellations

• Orders cannot be cancelled once they are packed or shipped

• If you wish to cancel before dispatch, please contact our support team to check availability

Cancellation requests are subject to order status at the time of contact.

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6. Delivery-Related Issues

If you receive:

• A wrong product

• Missing items

• A damaged shipment

Please contact us within 48 hours of delivery with supporting images or videos for assistance.

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7. Contact Us

For any questions regarding returns, refunds, or orders, please contact:

📧 support@mymaxkart.com